Privacy Policy

Effective Date: 29 April 2025
Last Updated: 29 April 2025

1. Who We Are

This Privacy Policy applies to all visitors and users of dermabalance.co.uk and our clinic services.

We are:
DermaBalance Ltd
Registered Address: Roselea, Turner’s Green Lane, Wadhurst, TN5 6TS
Company Number: 16166751
Email: info@dermabalance.co.uk

2. What This Policy Covers

This policy explains how we collect, store, use, and protect your personal information — and your rights under the UK General Data Protection Regulation (UK GDPR).

3. What Information We Collect

We may collect the following data when you engage with our website or clinic:

  • Name, email address, phone number

  • Booking and treatment preferences

  • Medical history (when provided voluntarily during consultations)

  • Messages via contact forms or WhatsApp

  • Browsing behaviour (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

  • Book and manage your appointments

  • Contact you regarding treatments or enquiries

  • Send important updates or confirmations

  • Understand how people use our website (analytics)

  • Comply with legal and regulatory requirements

We will only process your data when we have a lawful basis — typically your consent, contract fulfilment, or a legal obligation.

5. How We Collect Your Data

  • Directly from you (when you fill out forms, make a booking, or contact us)

  • Automatically via cookies on our website

  • Through trusted platforms like Fresha and WhatsApp

6. Data Sharing and Third Parties

We do not sell or rent your personal data.

We may share it with:

  • Fresha (our booking platform)

  • WhatsApp (for communications)

  • Our email and IT service providers

  • Insurers or legal advisors (if required)

All third-party services are GDPR-compliant.

7. Data Retention

We only retain your data for as long as necessary for the purposes set out in this policy.

We may need to retain some data to meet legal, tax, or insurance obligations — but we will never keep it longer than required.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate information

  • Request deletion of your data

  • Object to or restrict how we use your data

  • Withdraw consent at any time

To exercise your rights, contact us at info@dermabalance.co.uk.

9. Security Measures

We use secure systems and encrypted communications where possible. Access to your personal data is restricted to authorised team members only.

10. Cookies

We use cookies to enhance your browsing experience, improve functionality, and analyse site traffic.

For more information, please refer to our separate Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page.

12. Questions or Concerns

If you have any questions, please contact us: info@dermabalance.co.uk

If you’re not satisfied, you may also contact the Information Commissioner’s Office (ICO): www.ico.org.uk