Cookie Policy

Effective Date: 29 April 2025
Last Updated: 29 April 2025

1. Introduction

At DermaBalance Aesthetics, we are committed to protecting your privacy and ensuring transparency in how we collect and use information through our website, dermabalance.co.uk. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

We are based in Wadhurst, near Tunbridge Wells, United Kingdom, and operate in compliance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help websites function effectively, enhance your browsing experience, and collect information about site usage for analytics purposes.

Cookies do not access personal files or data stored on your device.

3. How We Use Cookies

At DermaBalance Aesthetics, we use cookies to:

  • Improve the functionality and performance of our website.

  • Personalise your browsing experience.

  • Understand how visitors use our website (via analytics tools).

  • Facilitate secure booking processes through third-party platforms such as Fresha and WhatsApp.

We do not use cookies to collect personally identifiable information without your consent.

4. Types of Cookies We Use

Essential Cookies - Required for basic website functionality, including navigation and secure bookings.

Performance & Analytics Cookies - Help us understand website traffic and visitor behaviour, so we can improve our services (e.g., Google Analytics).

Functional Cookies - Enable enhanced features such as remembering your preferences across visits.

Third-Party Cookies - Used by trusted partners (such as Fresha, WhatsApp, and social media platforms) to support bookings and social sharing functionalities.

5. Managing Your Cookie Preferences

When you first visit our website, you are presented with a Cookie Banner giving you the option to:

  • Accept all cookies

  • Manage your cookie preferences

  • Decline non-essential cookies

You can also manage or delete cookies at any time through your browser settings. Please note that blocking some types of cookies may affect your experience of the website and the services we are able to offer.

Guidance on managing cookies:

  • Google Chrome

  • Safari

  • Firefox

6. Third-Party Cookies and External Links

Our website integrates services provided by third parties, including Fresha, WhatsApp, Instagram, Facebook, and TikTok. These platforms may set their own cookies in accordance with their privacy policies. We encourage you to review their policies for more information.

Please note that DermaBalance Ltd is not responsible for the privacy practices or cookie usage of external websites.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in regulations, technology, or our services. Any updates will be posted on this page with a revised "Last Updated Date".

We encourage you to review this page periodically to stay informed about how we use cookies.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: info@dermabalance.co.uk