Booking & Cancellation Policy

1. How to Book

Appointments may be booked through our secure platform Fresha, via WhatsApp, or directly with our clinic team by telephone.

2. Deposit Policy

A £50 non-refundable deposit is required to secure your appointment.

• This deposit will be deducted from your treatment total on the day of your visit.

• The deposit is transferable if appropriate notice is given (see below).

3. Cancellations & Rescheduling

We understand that life happens — but to respect our time and yours:

• 24 hours’ notice is required to cancel or reschedule.

• Cancellations made within less than 24 hours will result in forfeiture of your deposit.

• If you are more than 15 minutes late, we may not be able to accommodate your treatment and your deposit may be forfeited.

4. No-Shows

Clients who do not attend their appointment without any notice will forfeit their deposit and may be asked to pre-pay for future bookings.

5. Teen Clients

We require written parental consent for any client under the age of 18. A parent or legal guardian must attend the appointment with them.

6. Payment Methods

We accept:

• Debit and credit cards (including American Express)

• Bank transfers (BACS)

• Cash

• Secure online payment

All prices are in Pounds Sterling (£) and are subject to change. We are not currently VAT registered.

7. Contact

If you need to cancel, reschedule, or have any concerns: info@dermabalance.co.uk or via WhatsApp.